Digital transformation budgets, hampered innovation, and incident management challenge the enterprise

iStock Digital transformation has been on the fast track, as the COVID-19 pandemic drove organizations to quickly send staff to work from home (WFH). IT skills were and are highly sought, and the demand to help the enterprise make a smooth and safe transition rendered IT staff invaluable. xMatters’ “State of Automation in Incident Management” report found many enterprises deemed the pace of development as unsustainable, especially if it hopes to capture and keep new online customers, as mounting evidence of lower quality were revealed in process, quality, and innovation. Budget matters The xMatters’ report revealed increasing enterprise budgets for digital-transformation initiatives; issues that impact customers, including the organization’s ability to build-out new services and product features, while ensuring a successful delivery of reliable digital services and the growing need for transformation in incident-management (IM) approaches. SEE: 3 ways to help your team stay connected while WFH (TechRepublic) The acceleration of digital transformation, due to the abrupt (and apparently long-lasting) transition to WFH greatly affected budgets for the enterprise. “Enterprise budgets needed to increase to be able to support this new wave,” said Troy McAlpin, CEO of xMatters. “Spending on digital transformation is expected to reach $2.3 trillion in […]

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