If you get a call from someone claiming to be a representative from Pasadena Water and Power and asking for a credit card number for a past-due payment, or offering to come by and pick up cash for the payment, don’t do it!
Anyone who receives such a call should contact Pasadena Police Department at (626) 744-4241 so a report can be filed.
Pasadena Water and Power typically mails notices to customers inviting them to call a customer service representative to provide payment or set up a workable payment schedule.
The PWP customer service number is (626) 744-4005 and the website is www.cityofpasadena.net/waterandpower/customerservice.