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Home / Neighborhood / San Gabriel Valley / Monrovia Weekly / Monrovia utility billing gets back on track; phone system upgrade completes

Monrovia utility billing gets back on track; phone system upgrade completes

by Staff
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Monrovia’s utility billing system is back up and running after it was unable to generate bills since March, City Manager Dylan Feik announced Friday.

City staff has restored the data and network connections that were lost on March 17. 

“At the moment, we are using the term ‘data loss’ as the general overview of what happened,” Feik said in an email to Monrovia Weekly. “There are lots of granular details about what exactly happened and because we are not yet out of the woods, I want to be careful about sharing too much information publicly. This is especially true IF we need to seek all available remedies to ensure the City recovers all of our costs associated with the data loss.”

Utility bills for March, April and May will be sent at weekly intervals starting May 27.

“This effort will give residents time to see their new bills and make plans for payment, rather than receive all the bills at once,” according to Feik’s announcement.

City officials expect June bills to be delivered to customers at the end of the month and in early July.

Planned sewer- and water-rate increases have been postponed to become effective July 1.

“This will allow everyone, including the City, time to catch up on utility bill payments,” Feik said. 

Utility customers enrolled in the electronic fund transfer program will have automatic EFT payments deducted from their bank accounts on the due date specified on their bill. Customers who want to discontinue their enrollment in the EFT program may email watercustomersvs@ci.monrovia.ca.us or call 626-932-5517.

Phone issues repaired, upgraded

Feik also announced the municipal government’s phone system upgrade to fiber optic cable from the copper that experienced “an unusually high volume of phone issues due to a rainy winter season and an antiquated landline phone infrastructure.”

Issues with calling the city’s phone lines should be reported via email, pio@ci.monrovia.ca.us. 

Updated May 28, 2024, 8:25 a.m.

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