Riverside County streamlines delivery of support services

Riverside County is offering a range of social services at several locations, officials announced Wednesday.

County residents in need of medical care, housing assistance, help avoiding food insecurity and job support now can go to several “Integrated Service Delivery pilot sites” countywide, officials said.

The ISD initiative aspires to create “a coordinated approach to caring for (the county’s) residents by making multiple safety-net services available at single locations,” according to the county’s announcement. Residents of all ages can now have a more seamless experience as they navigate the bureaucracy that goes with public programs and resources.

“The ISD model illustrates the County’s commitment to creating a more efficient and compassionate support system for residents,” Riverside County Supervisor and Board Chair Chuck Washington said in a statement.

Officials noted the experience of William Kipp, a 77-year-old veteran and resident of Murrieta, who was in need of assistance and contacted the county’s Office on Aging. He was able to immediately scheduled an appointment at the Temecula Quad. 

“Kipp completed the Whole Person Health Score assessment and ISD registration process,” officials said. “He also gave consent to be referred to other services and agreed to enroll in the short-term case management program, HelpLink Plus, for ongoing support.”

The assessment identified Kipp’s needs, and he was connected with the Department of Public Social Services, Veterans Services and Community Action Partnership. Kipp made an appointment for one-on-one help with his application for health insurance and affordable housing.

“As a vet it’s hard sometimes to ask for help,” Kipp said in a statement. “I came in needing assistance, and I was pleasantly surprised to see that my needs were understood, addressed, and met with earnestness. The biggest benefit is if I need other services in the future, I know exactly where to go and I trust those who are there to help.”

The Temecula Quad is one of several inaugural sites that opened in recent months following the the launch of the county’s first ISD location at the Riverside University Health System – Jurupa Valley Community Health Center last year. The Temecula Quad consists of the Special Supplemental Nutrition Program for Women, Infants, and Children — WIC, Community Action Partnership, First 5 and the Riverside County Office on Aging, and visitors can receive assistance from multiple county agencies.

“The new ISD location at the Temecula Quad is just one example of how this initiative is making a tangible difference in the lives of our residents, especially our seniors,” said Washington, whose 3rd District includes the quad.

“The goal of ISD is to provide a no-wrong-door approach to help people access needed resources,” officials said. “The new, multifaceted registration process used at all ISD sites provides a holistic assessment of the individual and determines the level of care to link residents to all available county resources.”

Appointments are available at seven Integrated Service Delivery pilot sites located throughout Riverside County:

Temecula Quad – Walt P. Abraham County Administrative Center, Building B, WIC, 41002 County Center Drive, Suite B in Temecula, 951-452-5335;

Riverside University Health System – Jurupa Valley Community Health Center, 8876 Mission Blvd. in Jurupa Valley, 951-529-3834;

Riverside University Health System – Jurupa Valley Community Health Center – WIC, 8876 Mission Blvd. in Jurupa Valley, 951-295-2237;

Riverside County Department of Public Social Services, 201 Redlands Ave. in Perris, 760-921-5732;

Riverside County Department of Public Social Services, 1225 W. Hobsonway in Blythe, 951-840-0267;

Riverside University Health System – Behavioral Health Corona Wellness and Recovery Center, 2813 South Main St. in Corona, 951-737-2962; and

Riverside County Probation Department, 1020 Iowa Ave. in Riverside, 951-358-7500.

More from Riverside County