In response to additional guidance received by federal, state, and local public health officials, the Arcadia Police Department is adapting to challenges caused by the coronavirus (COVID-19). The Arcadia Police Department is working to maintain field staffing levels that ensure high-quality response times to emergency calls for service within the city.
They have implemented processes that have equipped department personnel with the necessary training and resources needed to establish good community-based behaviors and practices in efforts to reduce the likelihood of introduction or spread of COVID-19 within the department. Staff has been briefed on COVID-19 issues and will take all due precautions necessary when dealing with the public to keep everyone involved as safe as possible.
The department has modified some procedures to limit exposure of the public and their employees. For example, they may accept and document certain non-emergency crime reports over the telephone rather than in person.
To protect the health of the public and personnel they are also limiting access to the Arcadia Police Department lobby except in essential or emergent situations. This practice will stay in effect through March 31, at which time they will reassess circumstances to determine whether or not a change in protocol is warranted. While the police department lobby will remain open for limited purposes, residents are encouraged to call ahead at (626) 574-5150 to determine if the police can serve their needs without requiring a visit.
Lobby restrictions do not apply to the following:
- Regularly scheduled child-custody exchanges.
- Individuals who are required by law to check in with law enforcement for compliance to terms of release.
- Situations in which a law enforcement presence is needed to immediately protect life, safety or property.
- Mandatory visits for payment of fees or collection of property.
If you request a call for service to report criminal activity or to file a report, call the Police Dispatch Center at (626) 574-5123. If you are experiencing flu-like symptoms, fever, or a respiratory illness, notify them when you make the call. This will allow first responders to take any needed safety precautions prior to their arrival.
Some police reports can also be made online at report.citizenserviceportal.com. Residents are encouraged to take advantage of this service whenever possible.
